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Deco Listo Delivery Policy

Deco Listo strives to provide a smooth and efficient delivery experience for our customers. We are committed to providing clear communication and exceptional customer service throughout the delivery process. 

 

 

Please also check out this summary of our Premium Delivery Services if you haven’t already. If you have any questions or concerns, please don’t hesitate to contact us at [email protected].

To ensure your order arrives promptly, Deco Listo actively coordinates with manufacturers and provides you with a dedicated support contact for any updates.

 

Please note that delivery timeframes are based on manufacturer estimates and may vary, potentially becoming shorter or longer than initially projected. While we are committed to timely delivery, we are not responsible for changes in these estimates. However, Deco Listo will closely monitor your order and promptly communicate any significant adjustments to the delivery schedule as soon as they become available.

When shipping of the completed product is initiated, you will be contacted to schedule a convenient delivery time window. Deliveries must be scheduled and initiated within 14 days from the date of contact.

 

If you anticipate needing to temporarily hold the items, this service is often available for an additional fee, based on the space required and the duration. However, availability of warehouse storage is not guaranteed. To avoid potential delays, we recommend aligning schedules and notifying Deco Listo of your needs as early as possible. For more information or to receive a quote, please contact [email protected].

At Deco Listo, we offer two delivery options to suit your needs: Standard Delivery and DL-Premium Delivery (where available).

 

  • Standard Delivery: Our trusted and vetted professional delivery partners will handle your order with care. The items will be delivered to your location and safely dropped off. While this service does not include unboxing or removal of packaging, it ensures your furniture arrives securely and on time.

  • DL-Premium Delivery: For a more personalized and stress-free experience, DL-Premium goes a step further. Our team will schedule delivery based on your move-in date, offering a two-week buffer if needed. They will bring the items into your home, carefully unbox them, and handle all clean-up, including the removal of packing materials, allowing you to focus on settling into your space.

Whether you choose Standard or DL-Premium, we are committed to ensuring your delivery experience is smooth and professional.

If you anticipate a challenging delivery situation—such as limited access due to higher floors, narrow stairwells, or other unique constraints—Deco Listo can assist with specialized equipment, including crane and pulley systems. Please reach out to us at [email protected] for a custom quote to ensure a smooth delivery.

 

Please note, if Standard Delivery is selected and unexpected delivery challenges arise, Deco Listo is not responsible for managing those situations. However, if contacted in advance, we are happy to provide solutions or upgrade your service for an additional fee to ensure safe and successful delivery.

Deco Listo has thorough inspection processes in place at the manufacturer to ensure quality prior to shipment. However, if damage occurs during shipment, the buyer has an additional 48 hours after delivery to identify and report any issues or damage that may have occurred during delivery (and not from use). If damage is found, the buyer must notify Deco Listo at [email protected] within this time frame.

 

Each Deco Listo manufacturer offers a warranty with varying periods and terms. If a manufacturer defect is identified, please contact Deco Listo at [email protected] as soon as possible, allowing us the greatest opportunity to assist. Please note, Deco Listo honors only the manufacturer’s warranty and does not extend the product warranty beyond the manufacturer’s terms.

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