Cancelations, Returns, and Refunds

Thank you for shopping at DecoListo! We take pride in creating high-quality, made-to-order products just for you. Because of this customization, we have a few key points to keep in mind regarding our return policy:

 

Final Sale: Since all our products are handcrafted to your specifications, all sales are final once your order has shipped. We do not accept returns for unwanted items or changes of mind.

 

 

Quality Assurance: 

We take great care to ensure your satisfaction. Each item undergoes a thorough inspection before final delivery and again upon completion of delivery. If any damage is identified during this process, we will either repair or replace the damaged item to ensure it arrives in brand new condition.

 

 

Defective or Damaged Merchandise: 

When receiving your order, please take a moment to inspect all items fore damage or defect. If you receive a product that is defective or damaged upon arrival, please contact our customer support team within 48-hours of receiving your order. We will work diligently to resolve the issue and ensure your satisfaction. You can reach customer support at [email protected].

 

 

Order Changes: 

We understand that changes may be necessary. However, due to the made-to-order nature of our products, the timeframe for changes varies depending on how quickly your order enters production. To request changes to your order, fabric colors, wood finishes, etc., please contact customer support immediately to avoid additional cost and delays.

 

 

Cancellation and Change Fees: 

Upon order, our manufacturing partners order materials and schedule employees. If you need to cancel your order after it has been processed but before manufacturing begins, please contact [email protected] urgently. You will receive a store credit equal to the purchase price, minus any costs incurred by DecoListo at our sole discretion. If you need to make changes to your order after processing but before manufacturing begins, a change fee may apply based on the difference in material cost and any restocking fees.

 

 

Contact Us: 

For any questions or concerns regarding our return policy, order changes, or cancellations, please don’t hesitate to contact our customer support team at [email protected]. We are here to help!