Terms and Conditions

Last Updated: April 2024

Terms + Conditions

PLEASE TAKE A FEW MINUTES TO REVIEW THESE TERMS AND CONDITIONS (“TERMS”). THESE TERMS APPLY TO YOUR ACCESS AND USE OF THE DECOLISTO WEBSITE, ALL OTHER WEBSITES, MOBILE SITES, SERVICES, APPLICATIONS, PLATFORMS AND OTHER TOOLS WHERE THESE TERMS APPEAR OR ARE OTHERWISE REFERENCED, OR FOR WHICH NO SEPARATE TERMS ARE PROVIDED AS WELL AS TO YOUR VISITS TO OR INTERACTION WITH US IN ANY OF OUR STORES OR ELSEWHERE (COLLECTIVELY, THE “SITE”).

Who We Are

Deco Listo (“We”, “Us”, “Our”) headquarters is located in El Tezal, Baja California Sur, Mexico. If you have any questions about these Terms, the Privacy Policy or the Site, you may contact us via the Customer Service information provided on the Site.

These Terms and Conditions May Change

We are a Mexican registered business and are governed by the laws of Mexico and the State of Baja California Sur. We reserve the right to update or modify these Terms at any time, upon notice to you in writing to the last address provided, by email, by posting on the Site or by any other reasonable means in our sole discretion. We also reserve the right, at any time, to modify or update our Privacy Policy in the same manner.

From time to time, we may present you with additional terms and conditions for specific services, programs, or products (“Additional Terms”). In the event those Additional Terms may conflict with or be inconsistent with these Terms, including any arbitration provision or dispute resolution provision, these Terms will control.

Eligibility

You must be at least 13 years old to use the Site or our mobile applications. If you are under the age of majority in your state of residence (a minor) your parent or legal guardian must agree to these Terms and Conditions on your behalf and you may only access and use the Site and our mobile applications with permission from your parent or legal guardian.

Your Account

You may be required to register with us to access certain services or areas of the Site. Our Privacy Policy explains how we protect and use your information. If you create an account, your username and password are for your personal use only and you are responsible for maintaining the confidentiality of your account information (including your password) and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account or password. In addition to all other rights available. We reserve the right, in our sole discretion, to terminate your account, refuse service to you, or cancel orders.

Returns, Refunds, or Exchanges

Since all our products are handcrafted to your specifications, all sales are final once your order has shipped. Prior to shipment, changes are possible with a fee. Applicable fees are at the discretion of Deco Listo, but will be limited to manufacturer’s cost of materials, labor, or restocking. Each situation will vary.

Quality Assurance

We take great care to ensure your satisfaction. Each item undergoes a thorough inspection before final delivery and again upon completion of delivery. If any damage is identified during this process, we will either repair or replace the damaged item to ensure it arrives in brand new condition.

Defective or Damaged Merchandise 

If you receive a product that is defective or damaged upon arrival, please contact our customer support team within 48-hours of receiving your order. We will work diligently to resolve the issue and ensure your satisfaction. You can reach customer support at support@decolisto.com.

Order Changes

We understand that changes may be necessary. However, due to the made-to-order nature of our products, the timeframe for changes varies depending on how quickly your order enters production. To request changes to your order, fabric colors, wood finishes, etc., please contact customer support immediately to avoid additional cost and delays.

Cancellation and Change Fees

Upon order, our manufacturing partners order materials and schedule employees. If you need to cancel your order after it has been processed but before manufacturing begins, please contact support@decolisto.com urgently. You will receive a store credit equal to the purchase price, minus any costs incurred by DecoListo at our sole discretion. If you need to make changes to your order after processing but before manufacturing begins, a change fee may apply based on the difference in material cost and any restocking fees.

For any questions or concerns regarding our return policy, order changes, or cancellations, please don’t hesitate to contact our customer support team at support@decolisto.com. We are here to help!

Intellectual Property

The Site, including all of its information and content such as photographs, images, text, data, wallpapers, icons, characters, artwork, graphics, page layout, form, use sound, messages, software and the code used to generate the pages on the Site (collectively, the “Materials”), is the property of Deco Listo or that of Our authorized suppliers or licensors, and is protected by intellectual property and other applicable laws in Mexico, the United States, and/or abroad. Our intellectual property is registered internationally. Except as otherwise provided on the Site or in these Terms, you may not download, upload, copy, print, display, reproduce, publish, license, post, distribute, or otherwise use any Materials from the Site in whole or in part for any public or commercial purpose without specific prior written permission from Us. We are the owner and/or authorized user of the Deco Listo brand as well as any other registered or unregistered trademarks, trade names, logos, designs, titles, and product names appearing on the Site, and the copyright owner or licensee of the Materials on the Site, unless otherwise indicated. You may not use any metatags or any other “hidden text” utilizing any of Our names or trademarks without Our express written consent.

Use of the Site

We grant you a personal, limited, non-exclusive, nontransferable license to access and make personal use of the Site and the Materials and other information contained on the Site. This license does not include, and we expressly prohibit, any resale or commercial use of the Site; any collection or commercial use of any photographs or other Materials published on the Site; any non-personal use of Our product names, listings, descriptions, or prices; any derivative use of the Site; any downloading, copying, or other use of the Site or the Materials for the benefit of any third party; or any use of data mining, robots, data gathering and extraction tools whether automatic or manual, or other means not purposely made available by us, including to develop or improve any software program, algorithm, or machine learning or artificial intelligence model. We reserve the right to take measures to prevent any such activity. You may use the Site only as permitted by law and these Terms. All rights not expressly granted to you in these Terms are reserved and retained by us and/or our suppliers and licensors. The licenses granted by us to you automatically terminate if you do not comply with these Terms.

You are responsible for your use of the Site, and for any use of the Site made using your account. Our goal is to create a positive, useful, and safe user experience. To promote this goal, We prohibit certain kinds of conduct that may be harmful to other users or to us.

When you use the Site, you may not:

  • violate any law or regulation;
  • violate, infringe, or misappropriate other people’s intellectual property, privacy, publicity, or other legal rights;
  • post or share anything that is illegal, abusive, harassing, harmful to reputation, pornographic, indecent, profane, obscene, hateful, racist, or otherwise objectionable;
  • engage in spidering or harvesting, or participate in the use of software, including spyware, designed to collect data from the Site or mobile applications;
  • transmit any viruses or other computer instructions or technological means whose purpose is to disrupt, damage, or interfere with the use of computers or related systems;
  • use any means to scrape or crawl any pages contained in the Site;
  • attempt to circumvent any technological measure implemented by us or any of our providers or any other third party (including another user) to protect the Site;
  • attempt to decipher, decompile, disassemble, or reverse engineer any of the software or other underlying code used to provide the Site; or
  • advocate, encourage, or assist any third party in doing any of the foregoing.

User Content

The Site may allow you to upload, submit, store, send, or receive content and data such as comments, reviews, and photos (“user Content”). You may also submit user Content in the other ways that you interact with us such as through social media, by email, by phone, and otherwise. You retain ownership of any intellectual property rights that you hold in that user Content.

When you upload, post, submit, send, or receive any user Content to or through the Site, you give us permission to reproduce and use your user Content as follows: you grant to us and those we work with a license to use, host, store, reproduce, modify, create derivative works (such as translations, adaptations, or other changes we make so that user Content works better with the Site), publicly perform, publicly display, and distribute your user Content. This license is for the purpose of operating and improving the Site, to develop new products and services, and for other Deco Listo marketing purposes, including without limitation in catalogs, email and other customer communications, store materials and other marketing. We may display advertisements in connection with your user Content or on pages where your user Content may be viewed by you or others, and we may use your user Content to advertise and promote Deco Listo or the Site. Our license to your user Content is non-exclusive, meaning you may use the user Content for your own purposes or let others use your user Content for their purposes. This license is fully-paid and royalty free, meaning we do not owe you anything else in connection with our use of your user Content. We may exercise our rights under this license anywhere in the world.

Lastly, this license is perpetual, meaning that our rights under this license continue even after you stop using the Site.

You promise that:

  • you own all rights to your user Content or, alternatively, that you have the right to give us the rights described above;
  • your user Content does not infringe the intellectual property rights, privacy rights, publicity rights, or other legal rights of any third party; and
  • we may refuse to accept or transmit user Content for any reason with or without notice. We may remove user Content from the Site for any reason with or without notice.

Open Source

The Site may include open source components, which are licensed for use and distribution under applicable open source licenses. use of any open source components is governed by and subject to the terms and conditions of the applicable open source license.

Hyperlinks to other Sites

To the extent our Site contains hyperlinks to outside services and resources, the availability and content of which Deco Listo does not control, any concerns regarding any such service or resource, or any hyperlink thereto, should be directed to the particular outside service or resource.

Disclaimer

THIS SITE AND ALL CONTENT AVAILABLE ON THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE OR THOSE ARISING OUT OF A COURSE OF DEALING OR USAGE OF TRADE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU ACKNOWLEDGE AND AGREE, BY YOUR USE OF THIS SITE THAT YOUR USE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE, AND THAT DECO LISTO AND ITS OFFICERS, EMPLOYEES, DIRECTORS, SHAREHOLDERS, PARENTS, SUBSIDIARIES, AFFILIATES, AGENTS, AND LICENSORS (“AFFILIATES”) SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE OR OUR MOBILE APPLICATIONS.

IN PARTICULAR AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DECO LISTO AND ITS AFFILIATES MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE ACCURACY OR COMPLETENESS OF CONTENT AVAILABLE ON OR THROUGH THE SITE, OR THE CONTENT OF THE SITE OR ONLINE SERVICES LINKED TO OR INTEGRATED WITH THE SITE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DECO LISTO AND ITS AFFILIATES WILL HAVE NO LIABILITY FOR ANY: (a) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (b) PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR ACCESS TO OR USE OF THE SITE; (c) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR OF ANY PERSONAL INFORMATION OR USER DATA; (d) ANY INTERRUPTION OF TRANSMISSION TO OR FROM THE SITE; (e) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED ON OR THROUGH THE SITE BY ANY THIRD PARTY; OR (f) ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED OR SHARED THROUGH THE SITE.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL DECO LISTO OR ITS AFFILIATES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING FOR THE INDIRECT LOSS OF PROFIT, REVENUE, OR DATA) ARISING OUT OF OR RELATING TO THE SITE OR MOBILE APPLICATIONS, HOWEVER CAUSED, AND UNDER WHATEVER CAUSE OF ACTION OR THEORY OF LIABILITY BROUGHT (INCLUDING UNDER ANY CONTRACT, NEGLIGENCE, OR OTHER TORT THEORY OF LIABILITY) EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for damages. Accordingly, some of the above limitations and disclaimers may not apply to you. To the extent we may not, as a matter of applicable law, disclaim any warranty or limit our liability, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such law.

Product Pricing Information

The prices displayed on our Site may differ from prices that are available in stores or in catalogs. Since Deco Listo is a “Made in Mexico” company, prices will be displayed in Mexican Peso. All purchases and returns will be processed in Mexican Peso. The User understands that conversion rates to other currencies might change with time.

For full-price products, “Suggested Price” or “Sugg. Price” refers to the manufacturers’ suggested retail price. “Regular Price” refers to the everyday value price we offer to our customers. For sale products, “Suggested Price” or “Sugg. Price” refers to the most recent selling price. “Sale” refers to the reduced price we are offering to our customers.

Special Offers

Occasionally We will offer special promotions to our customers that We refer to as “special offers” or “special offer”. This can include a gift with purchase, free shipping, manufacturer offers, or other promotional activity associated with a product purchase. These offers may be for a limited time only. In addition, products marked as “exclusive” or “only at Deco Listo” may be referring only to certain colors, sizes, finishes and/or versions of a product.

Messages You May Receive

You may receive an alert from Deco Listo when:

  • you are welcomed to Deco Listo
  • an order has been placed
  • an order is ready for delivery scheduling
  • an order attempt is in process or has been made
  • an order has been delivered
  • an item (or items) has shipped
  • there are general marketing messages or promotions

Inaccuracy Disclaimer

From time to time there may be information on our Site or in our catalog that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Deco Listo reserves the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice (including after you have submitted your order). If you do not wish to continue your purchase after pricing or other information has been corrected, please contact support@decolisto.com quickly and we will work with you to cancel your order.

Browsing Session Information

We use technologies that maintain records of your browsing session, chats, and other activities on our Site. These technologies may include session replay that maintains a record of your interactions with our Site, chat providers that maintain a transcript of your chats, cookies, pixels, and other tracking technologies that share some of your interactions with our Site, as well as other technologies that collect and share your interactions with our Site. We use this information for quality control, customer service, fraud prevention and security, and marketing purposes and in accordance with our Privacy Policy.

Indemnification

To the fullest extent permitted by applicable law, you agree to indemnify and hold harmless Deco Listo and its Affiliates from and against any and all claims, costs, proceedings, demands, losses, damages, and expenses (including, without limitation, reasonable attorney’s fees and legal costs) of any kind or nature, arising from or relating to, any actual or alleged breach of these Terms by you or anyone using your account. If we assume the defense of such a matter, you will reasonably cooperate with us in such defense.

Informal Dispute Resolution

We try to address any disputes without the need to initiate a formal legal case. You agree that prior to submitting any dispute or claim to arbitration for resolution, you and we agree to make a good faith effort to resolve and dispute informally, including having at least one telephone or videoconference conversation between you, personally, and Us. To initiate this good faith effort to informally resolve a dispute you agree to notify us in an email to support@decolisto.com. Please include in your email message the nature of the dispute, the basis for your claims and the resolution that you are seeking, including any monetary amount, with as much detail as you can provide so that we can gain a sufficient understanding of the dispute.

Within sixty (60) days following our receipt of this notice, you agree to engage in good faith efforts to resolve the dispute, including personally participating in a telephone call or videoconference with us. You may have a lawyer attend the call with you if you wish. If the dispute is not resolved within sixty(60) days (this period can be extended by agreement of the parties), you or we may commence an arbitration to resolve the dispute consistent with the process set forth below.

Compliance with and completing this informal dispute resolution process is a condition precedent to commencing an arbitration. You and we agree to toll any applicable statute of limitations and filing fee deadlines while the parties engage in this informal dispute resolution process from the date we receive your notice. A court of competent jurisdiction shall have the authority to enforce this condition precedent to arbitration, which includes the power to enjoin the filing or prosecution of a demand for arbitration.

Arbitration Agreement & Waiver of Certain Rights

You and Deco Listo agree that, except as set forth below, we will resolve any controversies, claims, counterclaims, or other disputes between you and Deco Listo or you and a third-party agent of Deco Listo (a “Claim”) through final and binding arbitration in the State of Baja California Sur, Mexico, instead of through court proceedings.

This arbitration agreement applies to any existing or future Claims that you have not individually filed in a court of law or in arbitration prior to the date you agreed to these Terms. The arbitrator’s decision in any such arbitration will be final and binding upon the parties and may be enforced in any court of competent jurisdiction. The parties agree that the arbitration proceedings will be kept confidential and that the existence of the proceeding and any element of it (including, without limitation, any pleadings, briefs or other documents submitted or exchanged and any testimony or other oral submissions and awards) will not be disclosed beyond the arbitration proceedings, except as may lawfully be required in judicial proceedings relating to the arbitration, by applicable disclosure rules and regulations of securities regulatory authorities or other governmental agencies, or as specifically permitted by state law.